Payment and shipping information

 

Payment Methods

  1. We offer you safe and easy shopping using your Paypal account.
  2. You also can pay by Credit Card. Pay directly by your credit card using safe PayPal service (even without an account). Visa / Delta / Electron/ MasterCard / Eurocard/ American/ Express/ Discover are accepted.

Terms of Shipping

  • All shipments to North America are shipped from Canadian office. The orders to all other countries are shipped from our office in China.
  • Most orders ship the same business day from Canada, the next business day - from China. We will notify you if there will be any delay longer than 5 days.
  • All shipping services need your phone number for processing.

 

Free Shipping

  • We offer FREE shipping on retail orders over $US75.

 

Shipments from our office in Canada 

  • For shipments to North America: duties and taxes will be charged upon delivery and are responsibility of the customer.
  • For shipments to Canada: all taxes (HST / GST / PST) will be charged to your order based on the province the products are shipped to.
  • Your order may be subject to VAT, import duties and/or taxes, which are levied by your country when your package reaches your country.
  • We ship your international package DDU ("Delivered Duty Unpaid") and do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be.
  • For more information regarding your country's custom policies, please contact your local customs office.
  • Our shipping fees are real-time calculated based upon weight, distance, and shipping method. In order to obtain your shipping cost, please add the desired items to your shopping cart, proceed to checkout, and enter your zip code or country. You will be shown the available shipping methods, expected in-transit times and costs and an estimated delivery date.
  • Please note that in-transit times and delivery dates are best faith estimates provided by the respective carriers; we cannot be responsible for carrier or weather related delays. In-transit times are business days. Product availability may postpone shipping dates.

 

Shipments from our office in China

  • If the shipment is not for free then it can be sent by Airmail (2-4 weeks) $US10 or FedEx/DHL (2-5 days) $US30.
  • Note: we do NOT ship orders including batteries and/or grease from China.
  • Duties and Taxes will be charged upon delivery and are responsibility of the customer. Your order may be subject to VAT, import duties and/or taxes, which are levied by your country when your package reaches your country.
  • We ship your international package DDU ("Delivered Duty Unpaid") and do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be.
  • For more information regarding your country's custom policies, please contact your local customs office.
  • Remote Areas Shipping. If your place of destination is listed as a remote area by FedEx/DHL some additional payments for express shipping may be required. Our manager will contact you in such case and inform you about the additional rates. In case the rates appear too high for you we may offer you to return the money and decline the order.
     

Responsibility for Shipping and Missing/Damaged Parts

  • Pay your attention to the fact that batteries may not be packed in separate containers, but may be placed inside flashlights.
  • Your order should reach you in complete and good condition. Please check your package before signing the delivery driver's paperwork (or immediately at the post office) to verify that you have received everything you ordered.
  • If some items are missed or damaged, please mark them on the delivery driver's paperwork. Remember that if you do not do it neither delivery service nor our company can bear the responsibility for missing or damaged parts.
  • We accept claims for completeness and safety of the package during 24 hours from the moment you have received it.
  • Claims for the safety of the flashlight`s individual package (flashlight box) we accept only if the outer package is safe.
  • These measures will allow us to avoid misunderstanding in future and let us solve your problems on-the-fly.

The seller is not responsible for the delivery. The seller does not accept any claims concerning delays and shortages.

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