1. We offer you safe and easy shopping using your Paypal account.
Terms of Shipping
- Packages can be sent from China and USA offices.
- Most orders are shipped on the same business day from Germany and on the
next business day - from China. We will notify you if there will be any delay
longer than 5 days.
- All shipping services require your phone number for processing.
Dear customers, at the moment the optimization of shipping options to
different countries is being done on our website, due to that some failures
with making an order can occur. If you get a message
seems that we have no shipping options available for your location"
the cart, please try to form an order once again.
If the error persists, please contact us by e-mail: email@example.com. Describe the issue in the following way: indicate
your country, city and the product(s) you would like to order. We will check
everything and help you place the order ASAP.
- We offer FREE shipping by Airmail on retail orders over $US100, which
don’t contain nyogel and batteries.
our office in China
- If the shipment is not for free then the package can be sent by Airmail
(3-4 weeks) $US15 or FedEx/DHL (4-5 days) $US30.
- Note: we do NOT ship orders including batteries and/or grease from China
- Duties and Taxes will be charged upon the delivery and are under the
responsibility of the customer. Your order may be subject to VAT, import duties
and/or taxes, which are levied by your country when the package reaches it.
- We ship your international package DDU ("Delivered Duty
Unpaid") and do not collect the VAT, duties and/or taxes and cannot
predict what your particular charges may be.
- For more information regarding your country's custom policy, please
contact your local customs office.
- Remote Areas Shipping. If your place of destination is listed as a
remote area by FedEx/DHL some additional payments for express shipping may be
required. Our manager will contact you in such case and inform you about the
additional rates. In case the rates appear too high for you we may offer you to
return the money and cancel the order.
for Shipping and Missing/Damaged Parts
- Pay your attention to the fact that batteries may not be packed in
separate containers, but may be put inside the flashlights.
- Your order should reach you in complete and good condition. Please check
your package before signing the delivery driver's paperwork (or immediately at
the post office) to verify that you have received everything you ordered.
- We accept claims for completeness and safety of the package during 24
hours from the moment you have received it.
- Claims for the safety of the flashlight`s individual package (flashlight
box) we accept only if the outer package is safe.
- These measures will allow us to avoid misunderstanding in future and let
us solve your problems on-the-fly.
The seller is not responsible for the delivery. The seller does not
accept any claims concerning delays and shortages