Payment and shipping information
1. We offer you safe and easy shopping using your Paypal account.
Terms of Shipping
- Packages can be sent from China and USA offices.
- Shipping from USA warehouse costs are US $10 to USA and US $25 to Canada
- Most orders are shipped on the next business day - from China. We will notify you if there will be any delay longer than 5 days.
- All shipping services require your phone number for processing.
Dear customers, at the moment the optimization of shipping options to different countries is being done on our website, due to that some failures with making an order can occur. If you get a message "Sorry, it seems that we have no shipping options available for your location" in the cart, please try to form an order once again.
If the error persists, please contact us by e-mail: email@example.com. Describe the issue in the following way: indicate your country, city and the product(s) you would like to order. We will check everything and help you place the order ASAP.
- We offer FREE shipping by Airmail on retail orders over $US120, which don’t contain nyogel and batteries.
Shipments from our office in China
- If the shipment is not for free then the package can be sent by Airmail (3-4 weeks) $US25 or FedEx/DHL (14 days) $US35.
- Note: we do NOT ship orders including batteries and/or grease from China by Airmail .
- Duties and Taxes will be charged upon the delivery and are under the responsibility of the customer. Your order may be subject to VAT, import duties and/or taxes, which are levied by your country when the package reaches it.
- We ship your international package DDU ("Delivered Duty Unpaid") and do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be.
- For more information regarding your country's custom policy, please contact your local customs office.
- Please, pay attention to the fact, that some additional payments for express shipping may be required. Our manager will contact you in such case and inform you about the additional rates, and offer other ways of shipping.
Responsibility for Shipping and Missing/Damaged Parts
- Pay your attention to the fact that batteries may not be packed in separate containers, but may be put inside the flashlights.
- Your order should reach you in complete and good condition. Please check your package before signing the delivery driver's paperwork (or immediately at the post office) to verify that you have received everything you ordered.
- We accept claims for completeness and safety of the package during 24 hours from the moment you have received it.
- Claims for the safety of the flashlight`s individual package (flashlight box) we accept only if the outer package is safe.
- These measures will allow us to avoid misunderstanding in future and let us solve your problems on-the-fly.
The seller is not responsible for the delivery. The seller does not accept any claims concerning delays and shortages .